Refund and cancellation policy

• Delivery failure or a technical fault on our side: full refund.
• Wrong chart or defective report caused by us: a regenerated report or a full refund, whichever you prefer.
• A mistake in the birth details you entered: no refund. The details cannot be changed after purchase.
• Change of mind after your report has been delivered: no refund. All sales are final.
• Your report has not been delivered yet: you can cancel for a full refund.
• Ask within 30 days of your purchase. After that a payment can no longer be returned.

If you paid and your report was not delivered, will not open or is broken because of a technical fault on our side, we refund you in full. The same applies if you were charged twice for one order.

If we calculated a wrong chart from the details you entered, or your report is defective because of our error, you choose: we regenerate the report at no cost, or we refund you in full.

The chart is calculated from exactly what you enter, so a mistake in the birth date, time or place is not a fault in the report and does not qualify for a refund.

Birth details cannot be changed after purchase, and a birth time cannot be added later. We show you the details to check before you pay.

A report is written for you and delivered within about a minute of payment, so it cannot be returned. For that reason all sales are final once your report has been delivered, and we do not refund a change of mind. We tell you this before you pay, and you confirm it at checkout.

If for any reason delivery has not started, you can cancel your order and we refund you in full.

Write to us through the contact form on the Help page, or email works.weneedit@gmail.com. Include your order number, which is on your receipt from Dodo Payments, and tell us what went wrong. Please ask within 30 days of your purchase: Dodo Payments can only return a payment inside that period.

We reply within 1 business day. When a refund is due, we ask Dodo Payments to issue it, and it goes back to your original payment method. Dodo Payments emails you a refund receipt, and the money usually arrives within 5 to 10 business days, depending on your bank. We cannot pay a refund to you directly or by another method.

Dodo Payments' Buyer Terms (dodopayments.com/legal/buyer-terms) also apply to refunds. Dodo Payments may decline a refund where it finds fraud or abuse of refunds.

If something has gone wrong, please write to us or to Dodo Payments before disputing the charge with your card company. We can usually sort it out faster, and a refund reaches you sooner than a dispute does.

This policy does not limit any right you have under the consumer protection laws of your state that cannot be waived.